Returns and Refunds Policy

If you are unhappy with a product you have bought from this website, we will be happy to refund on return or exchange a product. You have the right to cancel the order within 7 working days from the day after delivery. Any products returned to us must be in a fully resalable condition and must be returned in the original packaging.

If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item.

If on delivery you find the product to be damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.

You can request a return and refund by contacting us via:

  • e-mail at
  • in writing to the following address:-
    B&CE Building
    Manor Royal
    West Sussex
    RH10 9QP
  • by phone on 0345 873 7726

Please include your original web order number, the reason why you are returning the product and a daytime telephone number.

Any refund due to you will be made within 30 days of you contacting us.

None of the above conditions affect your statutory rights when goods are faulty, or not as described.

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